Privacy Policy
Effective date: · CalmGate Floristry Courses
Data we collect
We collect information to provide floristry course access, support, and website functionality. Depending on how you use the site, we may collect:
- Account and contact details such as your name, email address, and any details you choose to include in support messages.
- Course usage data such as lesson completion, timestamps, and basic interaction events (for example, saving progress).
- Device and technical data such as browser type, approximate location (derived from IP), pages visited, referrer, and diagnostics to maintain performance and security.
- Communications including messages you send to us and our replies.
- Payment data is processed by secure third-party payment providers. We do not store full card numbers. If a payment provider provides us with limited information (for example, billing country, payment status, or last four digits), we use it for billing support and fraud prevention.
We do not knowingly collect sensitive categories of personal data unless you explicitly provide it to us (for example, in a support request). Please avoid including sensitive personal details when contacting support.
How we use data
We use your information for the following purposes:
- Provide and operate the service (account access, course delivery, progress tracking, and customer support).
- Improve and personalize learning experience (e.g., recommending next lessons or improving course navigation).
- Communicate about service-related messages such as policy updates, security notices, and important operational changes.
- Analytics to understand how the site is used, measure performance, and fix issues (only when enabled by your cookie preferences where required).
- Security and fraud prevention including protecting accounts, enforcing policies, and complying with legal obligations.
We do not sell your personal data. We do not use your personal data for targeted advertising based on cross-site tracking.
Retention & security
We retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on data type and purpose (for example, billing records may be retained longer than support chat logs).
We implement technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we continuously work to protect the platform.
Your rights
Depending on your location, you may have rights regarding your personal data, including:
- Access to the personal data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion of data, subject to legal exceptions.
- Portability (export) of certain data.
- Restriction or objection to certain processing.
- Opting out of non-essential communications.
How to make a request: use the contact details in the Contact section. To protect your account, we may verify your identity before fulfilling a request.
Children
CalmGate is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us so we can take appropriate steps.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. We will update the “Effective date” at the top of this page and may provide additional notice where required.
Contact
For privacy questions, requests, or concerns:
Email: [email protected]
Phone: +1 415 555 0137
If you contact us, please include “Privacy Request” in the subject line for faster routing.
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